端午前一天，才心血来潮想离开上海。兰溪、前童、同里、木渎、西递、棠越、南屏、查济、渔梁、绩溪，都是些让人欢喜心安的名字，单纯就名字来讲最喜棠越、渔梁、绩溪、前童，网络上做完功课后定在查济。

 

      其实此次出行的目的：长命锁。因刚刚得知一个朋友生了宝宝，和我预想中一样，是个女孩，和妈妈一样名字中都含有“盈”字。一直认为祖传的长命锁可以保佑幼童长命百岁，平安健康。最好为老银制，乌浊斑驳中藏满岁月的痕迹，让人厚实安心。等到孩童长大成人时整理旧物会发现它，问妈妈长命锁的来历，然后妈妈略微一愣接着陷入回忆，那该是幅怎样的画面…

 

      查（zha）济，是一个古老的村落，隶属于安徽宣城市泾县。从上海早上五点多出发，辗转到达已经是下午。其实对我来说，旅途和目的地已没有分别，都在于感受。这是个尚未被开发民风比较淳朴的村子，虽是端午，但也只是偶尔能看到三三两两的几个游客和一些来此写生的学生。

 

      十里查村九里烟，三溪汇流万户间，寺庙亭台塔影下，小桥流水杏花天。村内有一百零八个祠堂，均已破败，斑驳的墙面上依稀可以辨别出许多革命年代的标语，许多糊墙的报纸均为七几年印刷，仿佛在这里时间慢悠悠的忽走忽停。许多祠堂现在已为民宅，家家户户都会贴出春联，且大多数为手写，经雨水冲刷都已泛白，与青砖黛瓦的老屋相得益彰。联中经常会出现花好、月圆等字样，村中随处可见大大的福字，让人心生欢喜。试想入秋时节，花好月圆夜，坐在这样的院落中，一尘不染的雕花青石板地上，清冷的月光下，一杯清茶，什么都不必想，只是静静的坐着，仿佛世外桃源中才会出现的心神宁静。入夜，来到河边，有生以来第一次见到萤火虫，在河面飞舞，河中亦有闪亮的倒影，入耳蛙声一片，举头漫天的星光。有些感受，难以言喻；有些地方，也许穷其一生只来过一次…

 

生年不满百，常怀千岁忧。昼短苦夜长，何不秉烛游…

长命富贵

ISO100下十只萤火虫180秒内的爬行轨迹

查济

 

十里查村九里烟

稻香

插秧的同学们

偷拍

一只以为自己是袋鼠的狗

 

小纯纯

惊！

不服我拱你 注意到粉红蝴蝶结了没？

蝶

蜓

蛛

传说中的蚕 吃饭勿进

质感很好的花

红花出墙

宠物视角

笑得很冠希

喜气盈门花好时                                                        春风入户月圆夜

 

 

 

糊墙的报纸 比我年龄还大…

福

Close your eyes and roll a dice. Under the board there's a compromise 
If after all we only live twice, Which life is the runroad to paradise
Don't say a word here comes the break of the day
In while clouds of sand raised by the wind of the end of May

Close your eyes and make a bet. Faced to the glare of the sunset
This is about as far as we get. You haven't seen me disguised yet
Don't say a word here comes the break of the day
In while clouds of sand raised by the wind of the end of May

Close your eyes and make a wish. Under the stone there's a stone-fish
Hold your breath, then roll the dice. It might be the runroad to paradise
Don't say a word here comes the break of the day
In while clouds of sand raised by the wind of the end of May
To the girl which shares all colourful days with me.

    最近有些躁，没心情出去拍片儿，就把这些躁气发泄在Sony身上了,如有误伤，纯属巧合...

 

    我又投诉了,这个新浪的邮箱只发过两次信，一次是两年前投诉IBM(应某些同学要求把之前投诉IBM的也发出来：http://soloflying.spaces.live.com/blog/cns!5B8169B39E3E1370!1242.entry)，估计遇到我这么tough的客户谁都会很郁闷吧，因为在更tough的环境中suffer过…需要每天发生点新鲜事，让生活不那么无聊:

 

    事情是这样的，我敬爱的DELL MP3终于被我折磨了两年后X尽人亡了，因为每次在健身房跑步的时候都会听所以利用率比较高，在搜遍了taobao后也未找到同样的，只好忍痛割舍了，毕竟还是在DELL疯狂讲call的年代得的奖品…那天在淮海路的Sonystyle偶然发现了这个心型的家伙，后来才知道如此脆弱。话说现在电子产品真的是白菜价了，一向高价的SONY 2G才599，而且网上订还可以送水壶，当年I-River 128M的还要1500+。传说国家三包是七天包退十五天包换，Sony的技术的确高超，可以控制得如此精确，在第15天晚上这个小家伙停止了呼吸，没办法开机。当时我也没注意具体是哪天挂的，第二天去换被告知已经是第16天，只能维修，而且缺货要几周才能到，和店员店长很nice的沟通了许久还是不行，Nemo电话让我动武，不行就明抢然后拨110把事情搞大看谁怕谁，可惜我太斯文了只能回头斯文的发了封邮件，于是@#￥%……&*，手里面便出现两个,就当为抵制日货做出些另类的贡献吧，欲知过程如何，请见下文，不过Sony的确欠专业，起码英文回复下，毕竟我发的是中国区老大，一个曰本人，应该看得懂英文…

  

回复：答复: Solo's Complain Letter

发件人："solo_flying" <solo_flying@sina.com> 

时　间：2009年5月14日(星期四) 上午11:13

收件人："Huili" <Huili.Shen@sony.com.cn>"Akira" <Akira.Kubota@sony.com.cn>

抄    送："Cici"<Cici.Jiang@sony.com.cn>,"Hongzheng"xHongzheng.Wang@sony.com.cn

 

Hi Huili,

Thanks for your quick feedback, I really appreciate it!

 

I got Wang's call yesterday, since Sony cannot confirm the exact next selling date of this mp3, so would you please provide a demo machine for customer use during the product lead time? I think it's a reasonable requirement from every customer. Coz due to Sony's product quality, it has affected my normal use. My address is as follows: XXXXXXXXXXXXXXXXXXXX, thanks! Hope you can assign someone to send it to me directly ASAP, as I don't wanna spend any more time on this case.

 Any problem, please let me know freely! Thanks a lot!

 

 Solo Wang

 13917684222

----- 原始邮件 -----
发件人：Shen, Huili <Huili.Shen@sony.com.cn>
收件人：<solo_flying@sina.com>, Kubota, Akira <Akira.Kubota@sony.com.cn>
主题：答复: Solo's Complain Letter
日期：2009-5-13 16:31:28

王哲先生；

你好！

我是门店店长助理，沈惠丽。

你的情况昨天我已经了解，发生这样的问题，我们也表示遗憾。不过请放心，我们非常重视此问题。我会在得到相关领导的回复后，给你电话告知你目前问题解决的状况。

给你带来麻烦，实在抱歉。

 

沈惠丽

 

发件人: solo_flying@sina.com [mailto:solo_flying@sina.com]
发送时间: 2009年5月13日 15:52
收件人: Kubota, Akira
抄送: Jiang, Cici; Shen, Huili; Wang, Hongzheng
主题: Solo's Complain Letter
重要性: 高

 

Dear Akira-san,

 

How are you!

 

This is Solo, a Sony fans but today I am writing to complain the extremely low level Sony service and bad product quality! Sorry to interrupt you but I cannot find the decision maker in the right time and have to ask help from you.

 

On April 27, I bought NWZ-W202 MP3 from Sonystyle Huaihai Rd Shanghai, the little machine died in the following week, even I only charged it for once. Since I was on business trip out of SH, wasn’t able to take it to Sonystyle to change for another one. So as soon as I got back to shanghai, I dialed 800 hotline to submit the case. Also I contacted the Sonystyle by phone and they promised me they could change a new one for me. But when I got there after work, being told they could only repair for me with the excuse: today (May 13)is the 16^th day since I bought the mp3, actually it was broken only in the second week, i was just out of SH at that time; on the other hand, if so why promised me to change for me in advance, isn't it waste of time of customer? When I got help from the 800 again, they told me I could turn to the senior management level to complain, but I couldn’t find the people who was really in charge in the working time, when I requested to have a conversation with him via phone, I was rejected while the sales was speaking to him by phone! They also gave another choice, If I left the mp3 for repair, there’s at least several weeks lead time. I paid for enjoying the product and service on time, they cannot even promised me a fixed date when I can take the mp3 again. It’s really unfair and irresponsible for the customer. I cannot believe it's the service from Sony!

 

So here, I am complaining for the following aspects:

 

1 Low quality of products, product broken within 2 week since bought.

2 The so called senior management rejected to talk to customer directly in the working time. (Extremely bad customer experience)

3 Redundant departments and procedures make customer confused and low working efficiency, also a waste of customers’ time.

4 At least several weeks lead time for this product. (No announcement in advance, what if ordered from internet, how long should the customer wait)

5 Not customer oriented! No providing demo machines for customers’ temp use when the broken one is under repair.

 

For long time, I love Sony for the artistic design and non-stop creativity. But from now on, I would tell every my friend, BBS on the internet as well to reject the bad service and quality. I won’t like to see this case take up too much time of mine. Hope Sony can send me a new one instead of my coming to the Sonystyle again within this week, because the time cost of mine is far beyond the product cost. If the case couldn’t be solved ASAP, I would like to escalate to the senior level or 315 for further help.

 

Thanks for your time, Arira-san!

 

Thanks for the sales Wang Zhenghong’s patience as well though it doesn’t work for my case, thanks all the same.

 

T&R

 

Solo Wang

 

13917684222